Overview

EzParts content management system provides technical and customer support staff as well as dealers and end users with the ability to effectively troubleshoot service and repair problems, obtain the correct parts information and answer all of their related service questions. Quickly searching for and identifying the correct schematics, parts, instructions and related repair materials is the fundamental basis for the EzParts system.

EzParts is a content rich, full format knowledgebase research and lookup tool that manages your parts and service content. This means that whatever the content type, you can include it in the EzParts system without having to perform costly data conversions. Audio, Video, RTF, DOC, HTML, XML, PDF and other file formats including images, presentations and 3D Models are automatically supported and displayed. 1000's of file type can be included in the EzParts Knowledgebase. EzParts will automatically search for, find and determine how to display the knowledgebase resources correctly. The EzParts system is driven by a non-proprietary open architecture knowledgebase built using the EzData knowledgebase content management tools. This has a dramatic impact on your ROI. Once you have consolidated your information into your knowledgebase you can expand on the EzParts system because the resources and files are not stored in a proprietary format. Meaning you are free to make choices, and your investment is protected.

EzParts Viewer provides functionality that is required by technicians, dealers and end users to effectively find and share information. By providing an efficient knowledgebase search, lookup and retrieval tool you can realize significant cost and time savings in-house for your technical and customer service staff; as well as pass on those savings to your dealers and your product's end users