The FUEL Service and Repair software functionality includes, but is not limited to:

Appointment

The Appointment functionality built into the Fuel Service and Repair software provides a simple, yet powerful means to record and update and track information about your future service orders and appointments. FUEL Service and Repair software allows you to better organize each technician's work day and man hours while raising your customer's satisfaction level. Fuel Service and Repair software accomplishes this by assisting you with meeting your promises to your customers. By accurately being able to view workload and technician availability, you can plan your and schedule your customer's appointment times more effectively. You can easily see when technicians will be available and create an appointment based on the actual expected work load. Create appointments for the same day, next day, next week, next month, next year. You can maintain the appointments history, track appointments by customer, vehicle information, date and time, or name of the employee working with the customer.

Scheduling a satisfactory appointment time for a customer only requires a few moments. Using different views you can quickly locate available time slots and identify workload. In just in few mouse clicks your appointment is scheduled. All appointments are always at your hand and can be quickly searched and reviewed. Depending on your requirements creating appointment guidelines can be very flexible or strict.

FUEL Service and Repair software allows you to create appointments with minimal effort with the minimum customer and vehicle/equipment information. Once an appointment has be created, a repair order is generated with one click. There is no need to re-key or copy additional information. When the customer enters your service department you can easily convert an appointment to the Repair Order almost instantly.

Repair Order

All the key repair stages in FUEL Service and Repair software are tracked in Repair Order. The Repair Order maintains information about labor (including customer specific, warranty and internal labor types), replacement parts, shop charges, billable and non-billable hours spent by technicians, discounts, deductibles, sublet and lube charges, taxes applied and more.

You can add unlimited number of labor lines as well as parts lines to you Repair Order. All the calculations on the Repair Order are automated. This greatly reduces time required for keeping track of service and repair income and expenses. Additionally, by automating the service and repair process using FUEL Service and Repair software, costly billing and tracking errors are eliminated.

FUEL Service and Repair software helps your technicians work more efficiently. Work Orders are generated automatically when a complaint line from a Repair Order is assigned to a technician. Depending on your work flow and processes, you can either assign specific work orders to specific technicians based on their skill level, and prioritize them; or allow your technicians to select their next Repair Order based on job priority and their skill set.

You can easily track service repair history for each customer or check his comeback history. Also, you can quickly view open Repair Orders for the selected customer. We made it easier for you to track the main stages of the repair process by introducing Repair Order filters to the service process. Now you can see those Repair Orders that are waiting for a technician, completed Repair Orders, Repair Orders missing promised time or on hold etc. More importantly, each employee can create their own filter and view only those Repair Orders that meet his search criteria.

Dispatch

FUEL Service and Repair software contains all the necessary options for quick distribution and monitoring of all Repair Orders from one terminal. Managed distribution of service and repair orders is called dispatching. The Dispatch Monitor allows you to assign complaint lines or tasks to technicians; you can place a specific "work line" on hold or put entire the entire Repair Order on hold. The Dispatch monitor allows the "dispatcher" to monitor and track the working time of technicians and write notes related to the service and repair of the equipment or vehicle throughout the service process.

Using Dispatch you can schedule the work for a specific technician based on his time-table and skills. Additionally, FUEL Service and Repair software provides you with the ability to set priority for specific service and Repair Orders. This allows for more effective work flow management and higher achievement levels based on customer, management and repair priorities. This feature eliminates ineffective work processes and scheduling saving your service and repair center money. As the technician works on a vehicle or piece of equipment, the actual technicians working time is automatically tracked by FUEL Service and Repair software. The service and repair software automatically calculates actual hours for technicians on Repair Orders and complaint lines and records their punched and flagged time. All the actions performed in the Dispatch Monitor are tracked by the system, so you can easily see the entire service process history at any time of the Repair Order life cycle. Additionally technician time can be adjusted at the "review final charges" section covered below.

Technician Terminal

The functionality of the Technician Terminal creates efficiencies for and enhances how technicians work with specific repairs, fellow employees, the parts counter and how dispatch captures and uses information tracked. Using Technician Terminal each technician controls the repair process more precisely and efficiently by clocking himself in and out with a single click to record their start and stop time on each labor line. Close monitoring ensures that the technicians are working and the billable hours are being tracked at the time of repair, not after when memory becomes clouded or the technician is distracted by other tasks. During the repair process the technician can enter comments and additional information into the Technician Terminal. This information is stored as critical part of the service and repair history.

The Technician Terminal greatly reduces the amount of time necessary for communication between service advisors, parts managers and technicians. While engaged in the repair process the technicians can request parts (either by part number or general description) right from his workstation. There is no need to walk to the parts counter or sort through inventory. Technicians who have dual roles as Technicians and Parts Managers can utilize all of the parts cabilities built into FUEL Service and Repair software.

FUEL Service and Repair software automatically identifies when a technician is waiting for a part and prompts him to set the line on "hold." Utilizing this method allows actual hours for technician repair time to be calculated more accurately. When a technician requests a part FUEL Service and Repair software automatically notifies the parts counter with the required information so that the part can be pulled. Automatic notification saves time. Every time the technician requires a part he does not need to walk to the parts counter. The request is sent automatically.

Security is seamlessly integrated into FUEL Service and Repair software. Specific technician tasks can be limited by employee or employee role. Technicians that have gained the trust of the company can be allowed more control over the repair order process and repair order data. Newer employees can be restricted in making modifications to "actual" and "calculated" values allowing you to optimize and monitor your work force based on trust level and experience.

In the Technician Terminal employees can only see and do what you want them to and cannot see information which you do not want him to see.

Parts Manager Terminal

Parts Manager Terminal makes your parts requests and parts flow organized and easy to access saving precious minutes throughout the day. FUEL Service and Repair software has a conveniently designed work environment for your employees. The service and repair software allows quick and easy distribution of requested parts among Repair Orders and provides a higher level of communication between your service and parts personnel. Parts managers are instantly notified about new part requests from a technician. Once the part request is received, the parts manager can confirm the correct part number where it is give, or identify the part based on the description or general information provided by the technician.

One or two keystrokes will convert the request to an actual part that is placed on the repair order, ensuring that the correct part is used and that the correct part is billed. FUEL Service and Repair software maintains special parts request status reports that contain all the pending parts requests from technicians. This report can be viewed by parts manager right from the Parts Manager Terminal at any time. This to-do list approach ensures that parts personnel fulfill all parts request in as efficient a manner as possible.

Many service and repair centers do not maintain large parts inventories and have parts delivered from parts distributors. FUEL Service and Repair software allows parts managers to procure and add these 'parts on fly' to Repair Orders quickly and effectively. The Parts Manager's Terminal functionality conforms to your business needs whether you maintain large or minimal inventory quanties and replacement parts.

Post Charges

Post Charges module of the FUEL Service and Repair software application has been designed to reduce the effort and time required for finalizing, reviewing, managing, controlling and posting the actual Repair Order charges. The Post Charges module allows management to have the final decision and control without having to micro manage the repair shop. The Post Charges module's flexibility is impressive. Firstly, system automatically calculates labor and parts sales amounts based on the users (WHAT USER .. NEED SOME EXPLANATION HERE) settings. Authorized employees have the ability to quickly display or change any actual sales or cost amounts with minimal keystrokes.

Using Post Charges module you can view or change the actual time that was recorded as "duration of work performed" by any technician on each specific work line item; likewise you can adjust the technician's billable hours on the work line item. You can add and update sublet, lube and miscellaneous charges. You can apply or change discounts and deductibles to one specific work line or to the entire Repair Order. You can add additional work lines to Repair Order and assign or remove technicians from them, add parts and after-market parts to the work lines and much more.

After making any required changes, all calculations are done automatically by FUEL Service and Repair software. You can immediately view totals of all charges for the work lines or Repair Order with customer, internal or warranty related of charges.

Additionally, you can quickly print the pre-invoice or invoice for review with the technician, Service manager or customer.

Using the Post Charges module you can add or view comments made by dispatcher, technicians or employee on the Repair Order. The goal of Post Charges module is to allow management the flexibility required to effectively manage your service and repair center where it counts: on the bottom line.

The Post Charges module is so effective it will eliminate wasted effort related to preparing, updating, and retrieving the necessary information for proper cost adjustment, generation/re-generation of invoices while minimizing the work associated with filing and managing warranty claims and other service programs.