Discovery and Implementation
All of our products come with expert discovery and implementation services provided by our experienced staff. System's experts will assist you in identifying your current processes, requirements and capabilities and then perform a detailed gap analysis and statement of work. We will guide you in streamlining your processes, leveraging your existing data, utilizing your capabilities and bridging gaps as we implement your electronic parts catalog and eCommerce solution.
Data is either converted manually or converted using via automation. Which method is utilized is determined by the quantity and consistency of the source data . All conversion services are based on a fixed fee and will be quoted upon customer request. Conversion costs are affordable and transparent. Systems Online's experienced data editing staff can provide one time or ongoing data conversion services depending on your specific requirements.
EzParts integrates easily with CAD, ERP, PLM and MES systems. Each customer's process flows and integration needs vary. Our support staff works with your team throughout discovery and implementation to Identify resources, systems and processes and capabilities. Our staff has integrated with most of the common enterprise resource planning applications including, SAP, JDE, MAPICS, BAAN, Oracle, AX, Glovia, Epicore, and many more.
Training and Support
All of our products are packaged with Training and Support. Systems Online maintains extremely high manufacturer and end user customer service levels. We deliver quality products and properly train your staff how to use them. We actively support our customers throughout the product life cycle. Training is included with all products at no additional cost allowing you maximize your Return on Investment. We look at every electronic parts catalog software implementation as a partnership. We work with customers to create success stories.
Systems Online maintains multiple state-of-the-art high availability cloud server clusters in Houston, TX, Fremont CA and Europe for providing hosting services to manufacturers who require 99.999% up time/high availability for their Electronic Parts Catalogs. Manufacturers who prefer to have managed cloud electronic parts catalog implementations with high site availability can select the option of having Systems Online host their EzParts Electronic Parts Catalog Software on Systems Online's dedicated cloud located in all fiber data centers
Systems Online staff has been developing and providing Cloud and media based electronic parts catalog solutions for the last 20 years. With high retention rates of our senior and mid level staff we have established an immense knowledge of spare parts and after market parts best practices and opportunities. We can assist your team in determining, needs and strategy for increasing spare and replacement parts sames as well as, garments and accessories. If it relates to aftermarket and eCommerce our staff has the experience to provide solutions.